Returns & Exchanges
We take great care in curating and packing our selection of stationery and home goods, but if you are not entirely satisfied, we accept returns on unused items within 14 days of delivery. Please ensure all items are in their original packaging and pristine condition to qualify for a full refund.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a return authorization.
Prepare the Package
Carefully pack the items in their original presentation boxes and use protective outer packaging to prevent damage during transit.
Dispatch the Parcel
Send your return using a tracked shipping service to our London studio address; please note that return shipping costs are the responsibility of the customer.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing