Frequently Asked Questions
Everything you need to know about our curated home and stationery collections.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination and customs processing.
Do you offer gift wrapping services?
Yes, we take great pride in our presentation. You can select our signature gift wrapping option at checkout, which includes high-quality decorative paper and hand-tied ribbons.
What is your return policy for delicate items?
We accept returns within 14 days of receipt, provided the items are in their original, unused condition and packaging. Please note that bespoke or highly fragile items may have specific return conditions.
Are your products ethically sourced?
We prioritize working with small-scale artisans and heritage manufacturers who uphold traditional craftsmanship and fair labor practices across the globe.
How can I track my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What should I do if my item arrives damaged?
Please contact our customer service team within 48 hours of delivery with photos of the damaged item and packaging. We will prioritize a replacement or a full refund for you.